This page explains what data aleistogel collects when you use your account, make transactions via OVO or QRIS, and access the lobby from your phone or browser. We keep this straightforward so you know exactly what we hold, why we hold it, and what you can do about it. Availability of our service depends on local law and eligible regions in Indonesia.
Account & wallet data
OVO and QRIS transaction records
Cookie and device session data
Your rights to review and correct
DATA WE COLLECT
What aleistogel Stores and Why
When you open an account, we collect the registration details you submit — name, contact information, and login credentials. Each time you fund your wallet or withdraw using OVO or QRIS, we record the transaction reference, amount, and timestamp so your account history stays accurate and your wallet balance reflects every movement correctly. We also collect device and session data: your browser type, operating system, and the pages you visit within the lobby. This helps us keep your session active when you switch between mobile and desktop without forcing you to log in again. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your OVO or QRIS transfer — it is strictly to complete the transaction you initiated. Our data storage practices follow applicable regulations for eligible regions; access to this service depends on local law where you are located. If you close your account, we retain certain records for the period required under applicable rules, after which they are deleted from active systems.
OVO Transactions
Every OVO deposit and withdrawal tied to your account is logged with a reference code. You can view the full history from your account dashboard after login — no need to contact support for a basic record check.
QRIS Payments
QRIS scan payments are recorded at the point of confirmation. The entry appears in your transaction list within your account wallet, showing date, amount, and status so you can reconcile it yourself without waiting for a statement.
Login and Session
We store session tokens so your lobby state persists when you move from your phone to a browser tab. This is device-level continuity data — it does not include the content of games you played, only that a session was active.
Support Interactions
If you contact our Indonesia support team, the conversation record is stored against your account. This lets the next agent you speak with see your history and skip the part where you repeat yourself.
POLICY SCOPE
Where This Privacy Policy Applies
This policy covers data collected directly through your aleistogel account, wallet activity, and lobby use. It does not extend to third-party sites you navigate to from our pages, nor to payment provider apps like OVO or QRIS — those have their own terms. Understanding the boundary helps you know which questions to bring to us and which to take to your payment provider.
Account Access
Everything you do while logged in — lobby browsing, wallet top-ups, support chats — falls inside this policy. We own and manage that data directly.
Transactions
Transaction data processed through OVO and QRIS is covered here up to the point it leaves our system. Once it enters the payment rail, the provider's own privacy terms apply.
Site Content
Pages you visit on aleistogel, including game lobby views, are covered. We log page-level navigation data but not individual game round outcomes at the personal-data level.
Third-Party Services
Links or embedded tools from outside our platform are not covered. If you open an OVO app or a QRIS scanner, you leave our policy scope and enter theirs.
YOUR DATA RIGHTS
Actions You Can Take Under This Policy
You have real, practical options here — not just a list of legal concepts. If you want to see what data aleistogel holds on your account, the first place to look is your account dashboard after login: transaction history, session log, and account details are all visible there without a formal request. For anything that is not visible in the dashboard — such as the full record of a support conversation or a detailed data export — contact our Indonesia support team directly. Corrections to your registered details, like an updated contact number or email address, can be made from the account settings page. If a field is locked and you cannot edit it yourself, raise it through support with your account ID and the correction you need. Questions about data retention, deletion requests after account closure, and eligibility queries based on your region can all be directed to the same support channel. We aim to respond to formal data requests within a reasonable period; the current processing window is shown in the support acknowledgement you receive after submitting.
Review Your Records
Log in and open your account dashboard. Transaction history, wallet movements, and session records are listed there. OVO and QRIS entries show reference codes you can cross-check with your payment app.
Correct Account Details
Go to account settings to update editable fields directly. For locked fields, contact support with your account ID and the specific correction — the team will verify and update it.
Raise a Privacy Question
Any question about what data we hold, why we hold it, or how long we keep it can be sent to our Indonesia support team. Include your account ID so the query is routed to the right record.
Request Account Data or Deletion
Submit a formal data export or deletion request through the support channel. Deletion requests for closed accounts are processed after the mandatory retention window set by applicable rules in your region.
CONTACT US
Reach aleistogel for Privacy Queries
For any question covered by this policy — data access, corrections, deletion requests, or a query about how your OVO or QRIS transaction data is stored — our Indonesia support team is the right contact. Use the channel that works best for you.
Live Chat
Open the chat icon from any page on aleistogel while logged in. The Indonesia support team handles policy queries alongside account help — include your account ID so the agent can pull your record immediately.
Email Support
Send your query to the support email address shown in your account profile page. For formal data requests, email gives you a written record of the exchange and the acknowledgement timestamp.
Account Dashboard
Before contacting support, check your account dashboard — transaction history, session log, and wallet records are all there. Many data questions are answered without needing to wait for a reply.
HOW WE PROTECT DATA
Data Handling and Account Security Practices
Your account data is stored with access controls in place so that only the processes that need it — login verification, wallet processing, support — can reach it. We use standard encryption for data in transit, which applies when your OVO or QRIS transaction details move between your device and our system. Cookies on aleistogel serve session continuity and lobby-state purposes; you can manage cookie preferences through your browser settings, though disabling session cookies will affect login persistence across tabs. We do not use cookies to build advertising profiles. Retention periods vary by data type: active account data is held while your account is open; transaction records are kept for the period required under applicable financial rules; support conversation logs are retained for a reasonable operational period. If you want to know the specific retention window for a data type, ask through support and we will confirm it. To request a change to your data or escalate a privacy concern, use the support contact details on this page.
Encryption in Transit
Data moving between your device and our servers — including OVO and QRIS payment references — travels over encrypted connections. This covers both mobile sessions and desktop browser access without any extra step from you.
Cookie Management
Session cookies keep your lobby state active when you switch devices. You control them through your browser's cookie settings. Disabling them means you will need to log in again each time; all other features remain available.
Access Controls
Internal access to account records is restricted by role. Support agents see what is needed to resolve your query; they do not have unrestricted access to your full transaction history outside of a live support interaction.
Contact for Changes
To update, export, or request deletion of your data, reach the Indonesia support team through live chat or email. Include your account ID and the specific action you need so the request is handled without unnecessary back-and-forth.
PRIVACY FAQ
Questions About Your Data on aleistogel
These are the questions we hear most often about how this policy works in practice.
What personal data does aleistogel collect when I open an account?
We collect your registration details — name, contact information, login credentials — and the device/session data generated when you use the lobby. OVO and QRIS transaction references are stored as part of your wallet history. We do not collect data beyond what is needed to run your account.
Can I see all the data aleistogel holds on my account?
Your account dashboard shows transaction history, wallet movements, and session records after login. For a full data export or records not visible in the dashboard — such as support chat logs — contact the Indonesia support team with your account ID and they will process the request.
How are my OVO and QRIS payment details stored?
Transaction references, amounts, and timestamps for OVO and QRIS payments are stored in your account wallet log. This data is used only to keep your balance accurate and your history complete. Once a payment enters the OVO or QRIS rail, that provider's own terms govern their copy of the data.
Does aleistogel share my data with third parties?
We share data only where necessary to complete a service you requested — for example, passing a payment reference to OVO or QRIS to process your transfer. We do not sell personal data. Any sharing is limited to the specific transaction or query it relates to.
How long does aleistogel keep my data after I close my account?
Retention periods depend on data type and applicable rules in your region. Transaction records are kept for the period required under financial regulations. Support logs are held for an operational period after closure. To confirm the specific window for your account, contact support with your account ID.
How do I correct wrong details on my aleistogel account?
Editable fields like your contact number or email can be updated directly from account settings. For locked fields, contact the Indonesia support team with your account ID and the correction you need — they will verify and apply it. The change shows in your account once confirmed.
Sports / Mobile